Terms & Conditions

Dear our valued customers,

On behalf of Vietnam Package Tours Company (Package Tours Vn Co.,Ltd), we would like to thank you so much indeed for your time visiting and looking at the Terms & Condition in our website: www.hanoicatbatours.com . this page will show you the terms & condition of booking with us, please make sure that you have read it carefully and agreed with us about this terms & confdition. We are both easy and happy on your holiday while you are traveling with us. 

What you should do if you have Questions / Request / Tours in formation / Contact:
Any question regarding tours, cruises, transport must be sent to contact with us via:
  1. Email: sales@hanoicatbatours.com  - Highly recommended if you have time. 
  2. For urgent Contact, please phone us at: (+84) 975 562 168 - Mr. Kevin Pham.
We will respond to you as soon as possible soon after your request, question. If your request sent in working time, we will contact with you shortly within two hours from Monday to Friday. (or May be later if your request sent in Sat or Sun).
What is booking confirmation when you are booking with us via email or at our website:
  • You are easy now to make a booking at our website and do not worry, We are a company: Package Tours Vn Co.,Ltd, we have an experienced team taking care of your booking and holiday with us sincere your booking made to make sure that you are enjoyed your holiday with your trip. 
  • Booking at our website: www.hanoicatbatours.com, you do not have to worry because you made payment Via ONPAY and it come direct to our bank, so no one can see your card details. 
  • For the booking payment, we are going to charged from 25% to 100% full charged of your booking. 
  • If you want to pay less than we set up at our website, please let us know by email, then we are going to contact with you to send you a payment link as much as your deposit request. 
  • All the booking and payment must be confirmed by one of our staffs working at our company (Package Tours Vn Co.,Ltd) and the confirmation made by this email: sales@hanoicatbatours.com 
Who can book the tour, cruise, transport with us:
  • Any one can book the tour with us direct at our website or contact with us via email: sales@hanoicatbatours.com 
  • All the booking must be paid a deposit or full costs of booking. It is depended to our tours or guest's request. 
Cancellation/Amendment Policy : This policy defines how to handle cancellations:
  1. If cancellation/amendment is made before 15 days prior to tour departure date, no fee will be charged.
  2. If cancellation/amendment is made between 5 days and 15 days of your tour departure date, 50% of the booking will be charged.
  3. If cancellation/amendment is made within 5 days of your tour departure date, 100% of the booking will be charged.
  4. In case of no-show, 100% room rate will be charged.
* The refund process will take approximately 5 to 15 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at sales@hanoicatbatours.com when you receive the refunded amount.

Complaints or Comments:
  • We take our guests satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately. 
  • Problems which cannot be resolved there and then should be notified in writing to Managing Director at email: info@vietnampackagetours.vn. Your dissatisfaction will be resolved within 24 hours. 
General information:
  • Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. 
  • Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:
1. There is no breack of a legal duty owed to you by us or by our employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach; 
3. Any increase in loss or damage resulting from breach by you of any term of our contract;
4. Iv. any loss is in excess of three times the fee payable in respect of your stay.
  • Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation. 
  • These terms and conditions shall be governed by Vietnam law and the Vietanam courts shall have jurisdiction over any matter arising out of or in connection with them.
  • For any further information that you may need from us, please do not hesite to contact us now at: http://www.hanoicatbatours.com/contact-us.html